Privacy Policy — Kirkya App's Commitment to Protecting Your Data

1 Introduction

Kirkya App puts user privacy first. We believe your personal data belongs to you alone. This Privacy Policy has been prepared in compliance with Bangladesh's Digital Security Act and international data protection standards.

From the moment you create an account to every transaction and gaming session, keeping your data secure is our core responsibility. This document clearly outlines what information we collect, why we collect it, how we use it, and whether it is ever shared.

Kirkya App never sells your data. Our business model does not rely on data trading — our only goal is to give you a great gaming experience.

2 What Data We Collect

Kirkya App collects certain information necessary to provide its services. This falls into two categories — what you provide directly, and what is collected automatically.

Information provided directly by you:

• Name, date of birth, and gender — collected at account registration.
• Email address — for communication and login verification.
• Mobile number — for OTP verification and security alerts.
• National ID / Passport details — for KYC verification.
• Payment account details — bKash, Nagad, and Rocket numbers for deposits and withdrawals.
• Address — for KYC and fraud prevention purposes.

Automatically collected information:

• Device type, operating system, and browser information.
• IP address and Internet Service Provider information.
• Login time, session duration, and activity logs.
• Gaming history — bet amounts, wins, and losses.
• Page visits, click patterns, and usage behavior.

3 Purpose of Data Use

Kirkya App uses the data it collects for specific, lawful purposes. See the table below for a breakdown of what data is used for what.

• To send notifications about promotional offers and bonuses.
• To send important updates regarding your account activity.
• To effectively manage Responsible Gaming tools.
• To maintain platform security and resolve technical issues.

4 Data Storage & Retention

Kirkya App retains your data for as long as necessary. All information is securely stored while your account remains active. After account closure, certain data may be retained for a specified period to meet legal obligations.

• KYC Documents: retained for a minimum of 5 years after account closure.
• Financial transaction records: retained for up to 7 years.
• Communication history: retained for up to 3 years.
• Gaming logs: retained for up to 2 years.
• Cookie and session data: cleared at the end of a browser session or after 30 days.

Once the retention period ends, Kirkya App securely deletes or anonymizes your data. To request deletion of your data, please contact our support team.

5 Data Sharing & Third Parties

Kirkya App never sells your personal data. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Processor: bKash, Nagad, Rocket — information required to complete transactions.
• Security Provider: Organizations that assist with fraud detection and prevention.
• Regulatory Authority: To government authorities in compliance with legal obligations.
• Cloud Services: Secure data storage and backup provider.

When sharing data with third parties, kirkya app maintains strict data sharing agreements. These partners may only use your information for specified purposes and are not permitted to disclose it to their own customers.

6 Cookie Policy

Kirkya App uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. Kirkya App uses the following types of cookies.

• Essential Cookies: To maintain login sessions and security — these cannot be disabled.
• Analytics Cookies: To monitor site usage — you may opt out.
• Preference Cookies: To remember your language and display settings.
• Marketing Cookies: To show relevant offers — you remain in control.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect how Kirkya App functions.

7 Your Rights

As a Kirkya App user, you have specific rights over your own data. To exercise any of these rights, contact our support team at any time.

8 Security Measures

Kirkya App uses industry-leading technology to protect your data. Our security infrastructure is built in multiple layers, so that even if one layer fails, your information remains safe.

• 256-bit SSL encryption: All data transfers take place over encrypted channels.
• Secure servers: Data centers under 24/7 monitoring.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Real-Time Monitoring: Suspicious activity is detected in real time.
• Firewall & DDoS Protection: To prevent unauthorized access.
• Regular Security Audits: Periodic assessments conducted by third-party experts.

9 Child Protection

Kirkya App strictly does not serve anyone under the age of 18. Age is verified at registration, and confirmed through government-issued ID during the KYC process.

• We do not knowingly collect any information from individuals under the age of 18.
• If a minor is found to have created an account, it will be closed immediately.
• If any minor's data is identified, it is deleted immediately.

If you believe a minor is using Kirkya App, please notify our support team.

10 Policy Changes

Kirkya App may update this Privacy Policy from time to time. For any significant changes, users will be notified via their registered email or through an in-platform notification. Continued use of Kirkya App after any changes constitutes acceptance of the updated policy.

The date of the latest update is always shown at the top of this page. To request a copy of a previous version of our policy, please contact the support team.

11 Contact

For any privacy-related questions, complaints, or requests to exercise your rights, please contact the Kirkya App support team.

• Email: [email protected]
• Live Chat: Available 24/7 on the kirkya app website or app.
• Response time: typically within 24–48 hours.

Once your request is received, Kirkya App will send a confirmation and keep you updated until the process is complete.